1. Introduction
At Ryde Rush ("we", "us", "our"), your privacy is paramount. This Privacy Policy explains how we collect, use, and share your personal information when you access our website, mobile application, and related services (collectively, the "Services"). We are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Telephone Consumer Protection Act (TCPA).
2. Information We Collect
- Contact details (e.g., name, email address, phone number) you provide when registering or contacting us.
- Usage Data:
- Information automatically collected when you use our Services, such as IP address, device information, browser type, operating system, pages visited, and location data.
- Communications:
- Details you provide when you communicate with us (e.g., feedback, support inquiries).
3. How We Use Your Information
- Providing and Improving Services: To operate, maintain, and enhance our Services.
- Personalization: To tailor the user experience and content.
- Communication: To send service updates, promotional messages (with your consent), and respond to inquiries.
- Analytics: To analyze trends and monitor usage to improve our platform.
4. Legal Basis for Processing (EU Users)
Under GDPR, we process your data based on:
- Consent: When you have given us permission.
- Contractual Necessity: To fulfill our obligations to you.
- Legitimate Interests: For improving our Services, provided these interests do not override your rights.
5. Data Sharing and Disclosure
- Third-Party Service Providers: We may share your data with trusted partners who help us operate the Services.
- Legal Requirements: We may disclose your information if required by law or to protect our rights.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new owner.
6. Your Rights
Under GDPR: You have the right to access, rectify, erase, restrict, or object to the processing of your personal data, and the right to data portability.
Under CCPA (for California residents): You have the right to know what personal data is collected, request deletion, and opt out of the sale of your data.
For any of these rights, please contact us at:
[Contact Email]
7. Communications and TCPA Compliance
If you provide your phone number, you consent to receive communications (including SMS/text messages) from us regarding updates, promotions, or other service-related information. Consent is not a condition for using our Services, and you may opt out at any time by following the unsubscribe instructions provided in our communications.
8. Data Security and Retention
- Security: We use industry-standard measures to protect your data.
- Retention: We retain personal data only for as long as necessary to fulfill the purposes described or as required by law.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. Please refer to our Cookie Policy for more details on how we use these technologies and how you can manage your preferences.
10. International Data Transfers
Your information may be transferred to and stored on servers located outside your country. We take steps to ensure that your data is protected in accordance with applicable laws.
11. Children's Privacy
Our Services are not directed to children under 13. We do not knowingly collect personal data from children. If you believe we have inadvertently done so, please contact us immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date. Your continued use of our Services after such changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us.